Terms & Conditions


Delegates are requested to pay the fee within 28 days of the date of the invoice.



Multiple booking discounts (where applicable) apply to delegates booked at the same time and from the same organisation and may not be used in conjunction with any other discount or offer. Discounts will be applied to the delegate/s with the least expensive booking.



Delegates wishing to transfer to another PDP event may do so free of any charge if the request is received in writing at least one calendar month before the event that the delegate wishes to transfer from. The request should state the date and name of the event that the delegate wishes to transfer to ( which must be within twelve months of the event for which the delegate originally booked ).

Transfers will only be accepted where PDP has received payment for the event that the delegate wishes to transfer from. Requests for transfers received less than ( after ) one calendar month prior to the event will be made subject to a fee of £100 plus VAT, provided that they are received at least 24 hours prior to the booked event. A delegate who transfers to another event will not be permitted to claim any refund where he/she does not attend that other event.



Delegates may nominate an alternative person from their organisation to attend the event in their place at any time up to 24 hours prior to the event, at no extra charge.



Delegates wishing to cancel a booking should notify PDP in writing at least one calendar month prior to the event. A cancellation administration fee of £250 plus VAT will be payable where the Conference fee has not been paid. Where the Conference fee has been paid, this will be refunded, less that administration charge. No refunds will be payable for cancellations made within one calendar month of the event – in this event the invoiced amount will remain payable.


Audio Recording – Licence to use

The audio recording of any PDP conference ( or a transcript or part thereof ) may be used for the training and education of the staff of the purchasing organisation. Copies of the recording may be made for such use. The audio recording may be uploaded to the purchasing organisation’s intranet, as long as the recording is not accessible by people outside of the organisation.

The purchasing organisation is strictly prohibited from making the recording ( or a transcript or part thereof ) available to anyone outside of the organisation. For information on the pricing structure for a group user licence, please contact PDP. Any use not in accordance with these terms is strictly prohibited without express written permission from PDP.



It may be necessary for PDP to change the content and timing of the programme, the speakers, the date or the venue. In the unlikely event of the programme being cancelled by PDP, a full refund will be made. For all bookings and purchases, the liability of PDP shall be limited to the amount of the fee actually paid to PDP by the delegate. PDP shall not be liable where an event is cancelled or cannot take place due to circumstances beyond its reasonable control.


Registration Information

Registration information, including directions to the venue and timings, will be sent to the delegate by email at least 7 days prior to the event. PDP will not be responsible for the non-arrival of registration information. Any delegate not receiving the registration information by 7 days prior to the event should contact us on +44 (0)207 014 3399.


Late Payment

PDP reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc. Should it be necessary to instruct debt collectors to recover payment of invoices, the customer will be responsible for the relevant fees.


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